"Mold inspection and mold remediation is highly regulated in the state of Texas. A mold inspector cannot be a mold remediator, as this is a conflict of interest. That's why we like working with SERVPRO. They understand the process."

When asked what we could do to better our performance?

Betty wrote, "nothing."

Thank you, ma'am!

Kim noted on her certificate of satisfaction, in regards to how we could improve our performance, "return calls in a timely manner."

Additionally, she commented, "when they finally did get back to me, they moved fast and did a good job."

Thanks, Kim. We use these surveys to improve our services, and to train our staff to deliver the highest customer service.

Three nine scores. Five top ten on our customer survey.

Thank you, Joan. We use these scores to ensure we are constantly striving to improve our services, and your input helps!

When we complete a restoration or cleaning, we always ask our customers to complete the Certificate of Satisfaction survey.

Why? To learn how well we performed on your property.

Douglas noted he strongly agreed with the statement, "I would use SERVPRO of Wichita Falls who assisted me during this loss for future cleaning and/or restoration needs."

Thank you, Douglas.

When asked about their experience with SERVPRO of Wichita Falls:

"I would recommend the SERVPRO franchise to my friends, family and colleagues"

The customer replied, "Strongly Agreed."

Another perfect ten on our scorecard of customer service!